Order Support & Logistics

Delivery & Shipment Tracking

Check real-time milestones for your custom digital services or track international air dispatch for certified smart hardware orders.

Home/Track delivery
Live Order Lookup

Enter your order details

Input the Order ID found in your receipt email and your billing email to view current production or dispatch status.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Have an account? Sign in to My Account to view all your active orders, project files, tracking numbers, and VAT invoices in one place. Need priority assistance? Email [email protected].

Digital Services Delivery

Web Design · Software · Automation

Our online delivery process follows strict staging milestones to keep you informed at every iteration:

Phase 1 · Requirements Lock-in

We send a focused intake questionnaire within 4 hours of payment to confirm scope, assets, and schedule.

Phase 2 · Prototyping & Design

Clickable Figma wireframes or design drafts shared for review with revision rounds included.

Phase 3 · Staging & Production Handover

Live staging deployment, code testing, and final delivery of all credentials, source files, and user documentation.

Physical Hardware Shipment

OEM Production · Global Direct Fulfillment

All hardware is fulfilled in partnership with Shenzhen Chuangxinjia under strict European standards:

Golden Sample QC & Laser Branding

Each unit undergoes functional testing, CE/RoHS verification, and packaging in luxury unboxing boxes.

Dispatch & Tracking Number within 48h

International tracking number uploaded and emailed automatically upon carrier pickup.

Global Air Transit (3–7 Business Days)

Delivered with signature confirmation and 12-month full replacement warranty.