Terms of service

1. General

These Terms of Service ("Terms") govern the use of this website and the purchase of services from VELTIA SOFTWARE SL (CIF B93998540, "Veltia", "we", "us"), registered office at Av Josep Tarradellas 38 Barcelona, 08029 Spain, Barcelona, Spain. By placing an order, you agree to these Terms. If you are a consumer, nothing in these Terms reduces the mandatory rights you have under Spanish or EU law.

2. The services

We offer fixed-price digital services — web design, web development, UI/UX design, brand and visual design, and software automation. Each service is described on its page together with its price and main inclusions. The exact scope of your order is confirmed in a written brief sent by email after purchase; where the brief changes the description on the service page, the brief governs that order.

3. Placing an order and price

Orders are placed through this website. Prices are shown per service, include applicable taxes under Spanish and EU rules, and are final as displayed at checkout. When you confirm your order you authorise the payment; your card is charged through our secure payment provider. An order confirmation and an invoice are sent to your email.

4. Delivery of digital services

Our services are digital and are delivered electronically (files, access, configurations, websites). Because delivery begins as soon as we start work on your order, and in line with Article 103 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU) and the equivalent EU rules, you explicitly acknowledge at checkout that:

• you consent to the service beginning immediately after purchase, and
• you knowingly waive your 14-day withdrawal right for digital content or services once performance has begun.

Your separate right to a refund in specific situations is described in the Refund & Cancellation Policy.

5. Your obligations

You agree to provide accurate information at checkout and to provide, within a reasonable time, the content and access we need to deliver your service (for example text, logo, images or hosting access). Delays you cause may extend the delivery date stated in your brief. You are responsible for the material you provide; you must own the rights to it or have permission to use it.

6. Intellectual property

Once your order is paid in full, ownership of the final deliverables created for your project (for example design files or website code) is transferred to you, except for third-party elements licensed under their own terms (fonts, plugins, stock assets). We keep the right to use the work in our portfolio unless we agree otherwise in writing. We do not claim ownership of your content and materials.

7. Warranty and support

We deliver our services with reasonable skill and care and confirm each result against the agreed brief before handover. Every delivery includes a short support window for fixing issues that do not match the agreed scope; the length is stated in your brief. This support does not cover changes you request later or issues caused by third parties.

8. Limitation of liability

To the maximum extent permitted by law, our total liability under any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including loss of profits, revenue or data, except where liability cannot be limited by law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, including liability for fraud or for death or personal injury caused by negligence.

9. Governing law and disputes

These Terms are governed by the laws of Spain. For disputes not capable of amicable resolution, and where the law allows, the courts of Barcelona, Spain have jurisdiction. As a consumer you may also use the European online dispute resolution mechanisms if available to you, and we adhere to the consumer arbitration bodies, including the Junta Arbitral de Consumo of the Community of Barcelona, for consumer claims that qualify for arbitration.

10. Contact

Questions about these Terms: email [email protected], call +34 673 338 611 or write to VELTIA SOFTWARE SL (CIF B93998540), Av Josep Tarradellas 38 Barcelona, 08029 Spain, Barcelona, Spain.

Last updated: 2 September 2026